Join customer support
Accessible through phone and email during business days from:
Our company
Nubikk Retail B.V.Raadhuisplein 2A
5141 KG Waalwijk
The Netherlands
We are registered at the chamber of commerce in the Netherlands.
COC nr.: 67199097
VAT nr.: NL856871862B01
For retailers
E info@nubikk.com T +31(0)85 56 05 751Nubikk shoes generally fall true to size normally. Unless otherwise indicated with the product. If this is the case you can find this in the size guide that is on the product page with the product. For more information see our size advice page.
Account benefits:
- Fast ordering
- Overview of your orders including shipping status
- Save your user settings
- Manage your newsletter subscription.
You can initiate a return by accessing Nubikk's returns portal, conveniently located on the returns page. of our website. Be sure to carefully follow the instructions provided for initiating a return and please have your order number readily available before proceeding. Please note that orders with sale items have a 14 day return policy. We always charge shipping costs when returning items.
After you've placed your order and it has been shipped, you will receive a notification via email with a track and trace code. For detailed information on estimated delivery times, please visit our delivery page. Please note that during high-demand periods, such as Black Friday, delivery times may experience variations.
Following the successful completion of your payment for an order, you will always receive a confirmation email. To ensure you don't miss it, please remember to check your spam folder as well. In the event that you have not received an order confirmation despite a successful payment, please do not hesitate to reach out to our customer support.for assistance.
Once your order is placed it is automatically transferred to our warehouse and cancellation is no longer possible. If you really want to cancel or change your order please contact customer support. as soon as possible after placing your order.
All products purchased at Nubikk are covered by the legal warranty. For more information see our warranty page.
We sincerely apologize for any inconvenience you've experienced. We're committed to resolving your issue. Please get in touch with our customer support. team, and you can reach them via phone, email, or chat. We're here to help!
The website displays the current stock status. When an item is out of stock you can be notified by the "notify me of new stock" button. When you leave your e-mail address here and your size comes back in stock you will be notified immediately.
Nubikk has 3 flagship stores. These are located in Amsterdam, Antwerp and Munich. Nubikk shoes are also available in other stores. Check the store locator for the nearest store in your area.
When selecting a payment method, choose gift card. Then select the appropriate gift card. After the balance has been deducted from your gift card you can pay the remainder via iDeal, creditcard or another payment method. Have you converted a Webshop gift card to a Nubikk gift card? Then it is important to choose Webshop giftcard in the checkout.
Currently, we do not have any active discount codes available.
Do you have a discount code? You can apply it in the shopping cart. You can do this under the heading: Do you have a discount code?
We always recommend using Nubikk's care products. For more information check out our product care page.
Interested in working or collaborating with Nubikk please contact marketing@nubikk.com
Netherlands and Belgium - Free Shipping
Items bought will be dispatched within one working day if ordered before 23:30 in the Netherlands and Belgium.Europe - Shipping
Orders for delivery outside the Netherlands but within Europe will be shipped within 2-5 days. For countries other than the Netherlands, Belgium, and Germany, shipping charges are applicable.UK
Orders to the United Kingdom might have a longer delivery time than usual due to new regulations. Please be aware that additional taxes or customs fees can be applied, due to Brexit. If the receiver refuses to pay for duties / taxes, we are forced to charge handling costs of €30, once the return is processed.
International
Orders for delivery outside Europe will be shipped within 3-7 days. (Express Shipping)
Prices are excluding any additional taxes or customs fees for orders outside Europe. For countries other than the Netherlands, Belgium, and Germany, shipping charges are applicable.Please allow up to 2 weeks for delivery to arrive. If you have still not received your purchase after 2 weeks, please notify Nubikk at webshop@nubikk.com
*Except; Belarus, Iran, North Korea, and Russia
Black Friday / Sale
Due to the high volume of orders during Black Friday / Sale, we cannot always guarantee next day delivery.RETURNS
Nubikk's return policy enables you to return the product for any reason within 30 days after receipt. You have the right to open the package and check the content but the product must be returned unused. We, therefore, recommend that you try on shoes on soft surfaces (e.g.carpet). All clothing including socks must be unworn and unwashed. All original packing and labeling must be intact when returning the goods. If the return conditions are not met, we are forced to charge handling costs or refuse the return shipment.Please note that orders with sale items have a 14 day return policy.
As part of our sustainability policy, we encourage everyone to use the size chart or our size advisor (via the "Not sure about the size?" button). This prevents a return shipment and you immediately have the right size at home. Our customer support team is also happy to help you with customized sizing advice!
SOMETHING WRONG WITH YOUR PRODUCT(S)?
If a product you ordered through our webshop has arrived damaged, please let us know within 2 days of receipt. Please send us an email to webshop@nubikk.com with your order number and at least 2 photos of the damage, so we can fix it for you as soon as possible!
HOW CAN I RETURN AN ITEM?
1. REGISTER YOUR RETURN
Go to the returns portal to register your return.
2. PREPARE PACKAGE
Put the products in a shipping box and seal it with tape. The order number is listed on the return label.
3. APPLY RETURN LABEL
After you have completed all the steps in the return portal and the return label is paid, you can download the return label on the last page.
4. SHIPPING
Take the package to the post office. Always ask for a shipping receipt and keep the tracking number.
5. RETURNS PROCESSING
Once we receive your return, we will process it as soon as possible. The processing process usually takes about 10 business days. Once processing is complete, you will automatically receive an email notification.
REGISTER YOUR RETURN
You can create your own return label. Simply register your return in a few steps via our returns portal. All you need is your order number and e-mail address and zip code.
If you are returning an order, you should keep your tracking number and the return receipt as proof of dispatch. Shipping costs will always be charged. Costs from other carriers will not be refunded. Please note that returns will take at least 10 working days to process.
For orders from the UK, Switzerland, the USA and the rest of the world outside of the EU, if you wish to return items, the return costs and any customs clearance charges are the customer's responsibility.
If you have placed an order where a price change takes place within 48 hours, we will gladly compensate you. Temporary promotions such as Flash Deals are excluded from this. Please contact our customer support for this.
Payments
For international orders, we accept Mastercard, Visa, American Express, Klarna*, Sofort, Bancontact/Mister Cash, Giropay, ApplePay, or Paypal. For the Netherlands we also accept iDeal.We accept gift cards from FashionCheque and Webshop Gift card.
*For after payment via Klarna, we charge a fee of € 1.95. This fee is not refundable.
Protection, Maintenance & Cleaning
New shoes and boots should always be impregnated before putting them into use. Unless this is not recommended due to the materials of the shoe. An impregnation spray makes the shoe water and dirt repellent, so they are protected against bad weather conditions such as rain, snow, water puddles, and other stains.
New shoes and boots should always be impregnated before putting them into use. Unless this is not recommended due to the materials of the shoe. An impregnation spray makes the shoe water and dirt repellent, so they are protected against bad weather conditions such as rain, snow, water puddles, and other stains.
Nubikk recommends repeating this procedure once every two months. Especially during the winter months, it is important to keep the shoes extra water and dirt repellent to extend the lifetime. Hence, we recommend repeating it once a month. It is very important that the upper side of the shoes is fully and carefully impregnated to get the best results.
Always make sure that the shoes are dry and clean before they are treated with an impregnation spray. This prevents stains and color differences. The type of impregnation spray that can be used depends on the material of the shoes. Likewise, the cleaning method depends on the type of material of the shoe.
The cleaning and maintenance instructions are described below for each type of material used by Nubikk.
Here you can find a selection of shoe care products selected by Nubikk.
(Calf)leather / tumbled leather
Leather is a natural and durable product that can dry out over time and become stiff. Hence, to preserve leather we recommend regularly clean the shoes with a cleaning cloth, leather wash, or a shoe cleaner and rub them with shoe polish. Leather wash is a concentrated special detergent for leather, suede, nubuck, wool, and combinations of these materials. Besides cleaning, it has also a greasy and nourishing effect on the material, plus it restores the original color of the shoes. If the shoes are completely clean and dry, they can be treated with shoe polish. Make sure you match the color of the polish to the color of your shoes. Once you think you have good color, apply a little polish in an inconspicuous place to see if it matches.
Leather is a natural and durable product that can dry out over time and become stiff. Hence, to preserve leather we recommend regularly clean the shoes with a cleaning cloth, leather wash, or a shoe cleaner and rub them with shoe polish. Leather wash is a concentrated special detergent for leather, suede, nubuck, wool, and combinations of these materials. Besides cleaning, it has also a greasy and nourishing effect on the material, plus it restores the original color of the shoes. If the shoes are completely clean and dry, they can be treated with shoe polish. Make sure you match the color of the polish to the color of your shoes. Once you think you have good color, apply a little polish in an inconspicuous place to see if it matches.
The shoe polish nourishes the shoes and prevents them from dehydration. This keeps the shoes smooth and extends their lifetime. After applying the shoe polish, let the shoes dry for a few hours before polishing them off with a polishing brush.
It is important that not too much shoe polish is applied, otherwise, the leather can no longer breathe.
Damaged leather can be restored with a wax-color (a color-restoring cream that attaches more to leather than regular shoe polish). Leave the wax on for fifteen minutes before wiping it off with a clean dry cloth. Then spray the shoes with a water- and dirt-repellent impregnation spray.
Patent leather
Patent leather is very fragile and therefore requires special attention in maintenance. Patent leather oil prevents cracks and peeling of the paint layer. You can also use a special cream for patent leather that protects the shoes, keeps its reflective gloss, and prevents cracking. Apply a special patent leather oil or cream after the shoes have been cleaned with a damp cloth and the shoes are completely dry. Patent leather can also be cleaned with a patent leather mousse. Nubikk recommends that no ordinary shoe polish, spray, or salad oil should be used since these products leave traces on the paint layer. Shoes made of patent leather don’t need to be treated with an impregnation spray, because the shoes already have a protective lacquer coating.
Patent leather is very fragile and therefore requires special attention in maintenance. Patent leather oil prevents cracks and peeling of the paint layer. You can also use a special cream for patent leather that protects the shoes, keeps its reflective gloss, and prevents cracking. Apply a special patent leather oil or cream after the shoes have been cleaned with a damp cloth and the shoes are completely dry. Patent leather can also be cleaned with a patent leather mousse. Nubikk recommends that no ordinary shoe polish, spray, or salad oil should be used since these products leave traces on the paint layer. Shoes made of patent leather don’t need to be treated with an impregnation spray, because the shoes already have a protective lacquer coating.
Suede and Nubuck
Suede and nubuck is a type of leather with a napped finish and can best be protected by spraying it with an impregnating spray suitable for suede shoes. The cleaning of suede and nubuck shoes starts with the removal of the stains. This is done with a special suede brush. The use of dry or wet cloth is not recommended, because rubbing with a cloth can make the stain worst. The rubber side of the brush is used to remove dirt and the copper side for roughening the leather. If the stains are not completely gone, the shoes can be washed with a leather wash or with a shoe cleaner. It is also possible to use a suede eraser for less stubborn stains. After that, the shoes are treated with a maintenance cream. Note that this is not a regular shoe cream that is used to remove stubborn stains from leather shoes. Regular shoe cream hardens suede, makes it lose its shininess, and creates spots. Due to the vulnerability of suede and nubuck, the impregnation of these materials remains necessary, especially when the shoes are often worn. Use an impregnation spray once a month, to make them dirt and water-repellent, and restores the original color of the shoes.
Suede and nubuck is a type of leather with a napped finish and can best be protected by spraying it with an impregnating spray suitable for suede shoes. The cleaning of suede and nubuck shoes starts with the removal of the stains. This is done with a special suede brush. The use of dry or wet cloth is not recommended, because rubbing with a cloth can make the stain worst. The rubber side of the brush is used to remove dirt and the copper side for roughening the leather. If the stains are not completely gone, the shoes can be washed with a leather wash or with a shoe cleaner. It is also possible to use a suede eraser for less stubborn stains. After that, the shoes are treated with a maintenance cream. Note that this is not a regular shoe cream that is used to remove stubborn stains from leather shoes. Regular shoe cream hardens suede, makes it lose its shininess, and creates spots. Due to the vulnerability of suede and nubuck, the impregnation of these materials remains necessary, especially when the shoes are often worn. Use an impregnation spray once a month, to make them dirt and water-repellent, and restores the original color of the shoes.
Gomma
Gomma is a leather type with a rubber coating. This material should not be treated with a regular spray. A ‘syncare spray’ is used to protect rubberized leather shoes. This spray has been developed specifically for synthetic materials. Stains can be easily removed with a damp cloth, dry the shoes immediately after that with a dry cloth to avoid new stains. Soles There are different ways to clean soles. This depends on the type of material used for the soles.
Gomma is a leather type with a rubber coating. This material should not be treated with a regular spray. A ‘syncare spray’ is used to protect rubberized leather shoes. This spray has been developed specifically for synthetic materials. Stains can be easily removed with a damp cloth, dry the shoes immediately after that with a dry cloth to avoid new stains. Soles There are different ways to clean soles. This depends on the type of material used for the soles.
Nubikk recommends always first wipe the soles with a soft brush, then clean the soles with a damp cloth and dry them with a dry cloth. For the bottom part, a brush can be used.
The soles of our sneakers can also be cleaned together with the upper part with a leather wash or a shoe cleaner. It is recommended to clean the sides of the soles with a toothbrush so that the upper is not damaged. The bottom could possibly be cleaned with a larger brush. Lastly, dry the entire shoe with a dry cloth.
Attention! This does not count for heels and crepe soles. Nubikk recommends cleaning heels and crepe soles with a damp cloth.
Crepe is a natural type of rubber and therefore requires more cleaning than an average sole.
Grease Stains
Besides the many possibilities mentioned above to remove stains, Nubikk also has good advice for grease stains. Grease stains can be removed with talcum powder, because it absorbs fat, hence, making grease stains disappear from suede/nubuck shoes.
First, sprinkle talcum powder on the stain and let it dry. Once dry, the talcum powder can be shaken off, if necessary, the shoe can be brushed with a suede brush.
Dents and creases
Wearing and walking leaves traces such as dents and creases in the spots that bend. In order to stretch it back and ensure that the shoes take on their original shape, Nubikk recommends putting special shoe trees inside the shoes. Shoe trees are available in different materials. It is recommended to use (cedar) wooden shoe trees, which help control odor and absorb moisture. Wet shoes It is very important that wet shoes are not placed under or on a heater. The heat from a heater ensures that leather dries too quickly, hence the material dries out, and eventually cracks occur. Additionally, the glue on the glued parts can melt, causing them to come loose or crease. Hence make sure that the shoes have enough time to dry. This process can be accelerated with a shoe dryer. This device ensures that the shoes get a fresh smell and dry properly.
Wearing and walking leaves traces such as dents and creases in the spots that bend. In order to stretch it back and ensure that the shoes take on their original shape, Nubikk recommends putting special shoe trees inside the shoes. Shoe trees are available in different materials. It is recommended to use (cedar) wooden shoe trees, which help control odor and absorb moisture. Wet shoes It is very important that wet shoes are not placed under or on a heater. The heat from a heater ensures that leather dries too quickly, hence the material dries out, and eventually cracks occur. Additionally, the glue on the glued parts can melt, causing them to come loose or crease. Hence make sure that the shoes have enough time to dry. This process can be accelerated with a shoe dryer. This device ensures that the shoes get a fresh smell and dry properly.
HOW DO NUBIKK SHOES FIT?
Ordering the right size of your boots or trainers in one go? This is not only great for you, but also good for the environment, because it prevents returns and therefore unnecessary CO2 emissions, among other things!
When you manage to order the right size of your new shoes at once, you no longer have to wait to wear your new shoes. A question often asked is: what are the sizes of Nubikk trainers and boots? Determining the right size often turns out to be difficult, but we offer you a number of options that will help you choose the right Nubikk shoe size!
You can determine the correct shoe size in several ways:
⦁ Measuring insole or foot circumference
⦁ EasySize tool
⦁ Customised advice
General sizing advice
Due to the use of various materials and lasts within the collection, shoes do not all fit exactly the same. Another factor that plays a role is the personal factor. This includes foot width, shape of your foot and preference for wearing your shoes. In addition, you always walk the shoes slightly and the leather becomes more supple the more they are worn.
Sneakers
Generally, when it comes to trainers, we recommend taking one size smaller when comparing the size with well-known sports brands. Compared to these sports brands, the Nubikk size is perceived to be larger than 'normal'.
Boots
In the case of boots, the size is often perceived as 'normal'. You can therefore base your choice of boots on your general size.
If you are not entirely sure about your size or fit, you can always drop by our shop in Amsterdam to try on your favourite pair of Nubikk's or for free advice. Don't live nearby? No problem! You can always use the store locator on our website to find a shop near you.
Option 1: measuring insole or foot circumference
You can determine the right size by measuring your insole or measuring your outlined foot using the size chart for each model.
Measure the number of cm or inches of an insole of a pair of shoes. You can get this insole, for example, from a pair of trainers where you are sure they will fit properly.
If you don't have an insole available, you can stand with your heels straight against the wall and outline your feet. Then measure the number of cm or inches with a ruler or tape measure from the point of your heel to your big toe. Then grab the size chart and easily check what size you need of your favourite shoes.
Option 2: EasySize
The easiest option to determine the right size is without a doubt Nubikk's EasySize tool, which gives you a fitting advice within seconds based on 8 questions about the most common shoe size in your closet and its fit.
By asking a few questions about the fit of shoes you are already wearing, the tool helps you choose the best size for your new shoes. The tool captures your unique fit and matches it to the ideal Nubikk size. By registering, your choices will be saved and the data will always be available to you for future Nubikk purchases.
Option 3: Tailor-made advice
Still have questions or any doubts? No problem either! You can contact us via phone, e-mail, chat and social media for personal advice.
We are available on working days by phone and e-mail from 09:00 to 17:00. In addition, we are available daily from 09:00 to 22:00 via chat / WhatsApp / Facebook Messenger.
WARRANTY
All products that you purchase from Nubikk fall under the legal warranty. Legal warranty means that a product functions as you would expect. Despite the inspection that has been conducted, it may be possible that a material or production defect is discovered after receiving the product. Defects not caused by wear and tear are repaired by an expert. If repair is not possible, an alternative solution will be offered.Defects caused by wear and tear or improper use are not covered by the warranty. Wear and tear and other signs of use can often be prevented by properly caring for the shoes. In each product description, you will find a specific care instruction under the heading ‘specifications’. We request that you contact us first before returning a product with defects.
Complaints
Complaints about products must always be submitted to the sales point where the product was purchased. The sales point will handle and assess the complaint. Complaints about products purchased through the official Nubikk webshop can be submitted to webshop@nubikk.com. Please provide a short description of the complaint, including one clear photo of the defect, one photo of the pair, and state your order number. We aim to handle and respond to your email within 24 hours. Wear and tear to soles and heels, scuffed noses, bleeding dye, and wear of linings caused by perspiration, broken zippers, stains caused by water, rain and fluids and other defects caused by incorrect use, which are not the fault of Nubikk, will not be refunded.Liability
Nubikk is not liable for any damages directly or indirectly, after delivery by any cause whatsoever caused to the buyer, to others, or to a property of third parties. Nubikk is not liable for the non-availability at the webshop or for technical or electronic errors on the website.Indemnification
You agree to defend, indemnify and hold Nubikk harmless from and against any and all claims, damages, costs, and 1expenses, including attorney's fees, arising from or related to your use of the website and Nubikk's product.TERMS
Nubikk Retail B.V. General Terms and Conditions
Last update: 31-08-2020
Welcome to the official Nubikk webshop. Read the following general terms and conditions that are applicable to the use and the purchase of products through our website accurately. When placing an order you agree with our general terms and conditions and the Privacy Policy.
Table of contents:
Article 1 – Definitions
Article 2 – Identity of Nubikk
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Obligations of the consumer during the reflection period
Article 8 – Exercising the right of withdrawal by the consumer and associated costs
Article 9 – Obligations of Nubikk in case of withdrawal
Article 10 – Exclusion of the right of withdrawal
Article 11 – The price
Article 12 – Compliance and additional warranty
Article 13 – Delivery and implementation
Article 14 – Continuing performance transactions: term, termination, and renewal
Article 15 – Payment
Article 16 – Complaints procedure
Article 17 – Privacy statement
Article 18 – Additional conditions
Article 1 – Definitions
For the purpose of these terms and conditions, the following is understood as:
1. Additional agreement: an agreement in pursuance of which the consumer acquires products, digital content and/or services in connection with a distance agreement and the said goods, digital content and/or services are delivered by Nubikk or by a third party on the basis of an arrangement between the said third party and Nubikk;
2. Reflection period: the period within which the consumer can rely on his right of withdrawal;
3. Consumer: the natural person who does not act for purposes that are related to his commercial, business, craft or professional activity;
4. Day: calendar day;
5. Digital content: data that are produced or delivered in digital form;
6. Continuing performance agreement: an agreement that extends to the regular delivery of goods, services and/or digital content during a certain period;
7. Sustainable data carrier: each and every tool – also including email – that makes it possible for the consumer or entrepreneur to store information addressed to him in person in a manner that enables future consultation or use during a period that is geared to the purpose for which the information is meant and that enables unchanged reproduction of the stored information;
8. The right of withdrawal: the possibility of the consumer to withdraw from the distance agreement within the reflection period;
9. Entrepreneur: the natural or legal person who offers products, (access to) digital content and/or services to consumers remotely;
10. Distance agreement: an agreement that is concluded between Nubikk and the consumer within the framework of an organised system for distance sale of products, digital content and/or services without simultaneous presence in the course of which up to and including the conclusion of the agreement one of more techniques for distance communication are exclusively or also used;
11. Withdrawal return form: the European withdrawal return form included in Schedule I of these terms and conditions; Schedule I does not need to be made available if the consumer is not entitled to a right of withdrawal in respect of his order;
12. Technique for distance communication: means that can be used for the conclusion of an agreement without the consumer and the entrepreneur simultaneously having to meet in the same space.
Article 2 – Identity of Nubikk
Name: Nubikk Retail B.V.
Acting under the name / names:
Nubikk Retail B.V.
Corporate seat:
Raadhuisplein 2A
5141 KG Waalwijk
Telephone number: + 31 (0)85 48 74 600
Availability:
From Monday up to and including Friday from 09:00 o’clock until 17:00 o’clock and daily via the chat from 09:00 o’clock until 22:00 o’clock
Email address: webshop@nubikk.com
Chamber of Commerce number: 67199097
VAT number: NL856871862B01
Article 3 – Applicability
1. These general terms and conditions are applicable to each and every offer of Nubikk and to each and every distance agreement concluded by and between the entrepreneur and the consumer.
2. The text of these general terms and conditions is made available to the consumer before the distance agreement is concluded. Should this reasonably not be possible then Nubikk shall indicate before the distance agreement is concluded how the general terms and conditions can be inspected at Nubikk and that they are on request forthwith sent to the consumer free of charge.
3. If the distance agreement is concluded electronically then the text of these general terms and conditions can, in derogation from the previous paragraph and before the distance agreement is concluded, be made available to the consumer electronically in such a manner that they can easily be stored by the consumer on a sustainable data carrier. Should this reasonably not be possible then it shall be indicated before the distance agreement is concluded where a note can electronically be taken of the general terms and conditions and that on request of the consumer they shall be sent electronically or otherwise free of charge.
4. If in addition to these general terms and conditions specific product or service terms and conditions are also applicable when the second and the third paragraph are equally applicable and the consumer can, in case of conflicting terms and conditions, always rely on the applicable provision that is most favourable to him.
Article 4 – The offer
1. If an offer has a limited period of validity or is made subject to conditions then this is expressly indicated in the offer.
2. The offer contains a complete and accurate description of the offered products, digital content and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If Nubikk uses images then they provide a truthful representation of the offered products, services and/or digital content. Apparent mistakes or apparent errors in the offer shall not have a binding effect on Nubikk.
3. Each and every offer contains such information that it is clear to the consumer what the rights and obligations are that derive from acceptance of the offer.
Article 5 – The agreement
1. The agreement is, subject to the provisions set forth in paragraph 4, concluded at the moment of acceptance by the consumer of the offer and compliance with the relevantly imposed conditions.
2. If the consumer accepts the offer electronically then Nubikk forthwith confirms the receipt of acceptance of the offer electronically. As long as the receipt of the acceptance has not been confirmed by Nubikk, the consumer can rescind the agreement.
3. If the agreement is concluded electronically then Nubikk takes appropriate technical and organisational measures to secure the electronic transfer of data and it provides for a secure web environment. If the consumer can pay electronically then Nubikk shall observe appropriate security measures.
4. Nubikk can – within the statutory parameters – ascertain itself of the fact if the consumer can comply with his payment obligations as also of all the facts and factors that are important for the responsible conclusion of the distance agreement. If on the basis of the said examination Nubikk has good reason not to conclude the agreement then Nubikk shall be entitled to reject an order or request in a substantiated manner or to impose special conditions on the implementation.
5. At the latest upon delivery of the product, service or digital content Nubikk shall make the following information available to the consumer, either in writing or in such manner that it can be stored by the consumer on a sustainable data carrier in an accessible manner:
a. the visiting address of the establishment of Nubikk that the consumer can call upon in case of complaints;
b. the terms and conditions on the basis of which and the manner that the consumer can rely on the right of withdrawal or a clear indication regarding the exclusion of the right of withdrawal;
c. the information about warranties and existing after-sales service;
d. the total price including any and all taxes of the product, service, or digital content; where applicable, the costs of delivery and the payment method, delivery or implementation of the distance agreement;
e. the requirements for termination of the agreement if the agreement has a term of more than one year or has an open term;
f. if the consumer is entitled to the right of withdrawal, the withdrawal return form.
6. In the case of a continuing performance transaction, the provisions set forth in the previous paragraph are only applicable to the first delivery.
Article 6 – Right of withdrawal
In the case of products:
1. The consumer can rescind an agreement with regard to the purchase of a product during a reflection period of 30 days without stating reasons. Nubikk can ask the consumer for the reason for the withdrawal but cannot render the specification of his reason(s) mandatory. Orders containing sale items and/or discounted items are subject to a 14-day return policy. For discounted products, a return fee of €4.95 will always be deducted from the refund.
2. The reflection period as intended in paragraph 1 takes effect on the day after the consumer, or a third party previously designated by the consumer, not being the carrier, has taken receipt of the product or:
a. if the consumer ordered multiple products in one and the same order: the day when the consumer, or a third party designated by him, has received the last product. Nubikk can, provided that the consumer was informed about this in a clear manner prior to the ordering process, reject an order of multiple products with different delivery times;
b. if the delivery of a product consists of several shipments or parts: the day when the consumer, or a third party designated by him, has received the last shipment or the last part;
c. in case of agreements for a regular delivery of products during a certain period: the day when the consumer, or a third party designated by him, has received the first product.
In case of services and digital content that is not delivered on a tangible carrier:
3. The consumer can rescind an agreement for the provision of services and an agreement for the delivery of digital content that is not delivered on a tangible carrier during a period of 30 days without stating reasons. Nubikk can ask the consumer for the reason for the withdrawal but cannot render the specification of his reason(s) mandatory.
4. The reflection period as intended in paragraph 3 takes effect on the day that follows the conclusion of the agreement.
Extended reflection period for products, services and digital content not delivered on a tangible carrier if not informed of the right of withdrawal:
5. If Nubikk does not provide the consumer with the statutorily mandatory information about the right of withdrawal or does not make the withdrawal return form available then the reflection period expires twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.
6. If Nubikk makes the information as intended in the previous paragraph available to the consumer within twelve months after the start date of the original reflection period then the reflection period expires 30 days after the day when the consumer has received the said information.
Article 7 – Obligations of the consumer during the reflection period
1. During the reflection period, the consumer shall handle the product and the packaging diligently. He shall only unpack or use the product to the extent that this is required to determine the nature, characteristics and operation of the product. The guiding principle in this respect is that the consumer can only use and inspect the product as he would be allowed to do in a shop. We, therefore, recommend that you try on shoes on soft surfaces (e.g.carpet).
2. The consumer shall only be liable for a decrease in value of the product that is the result of a manner of handling the product that goes beyond what is permitted pursuant to paragraph 1.
3. The consumer shall not be liable for a decrease in value of the product if Nubikk did not provide him with any and all statutorily mandatory information about the right of withdrawal prior or upon the conclusion of the agreement.
Article 8 – Exercising the right of withdrawal by the consumer and associated costs
1. If the consumer relies on his right of withdrawal then he reports this to Nubikk within the reflection period by means of the withdrawal return form or in another unambiguous manner.
2. The consumer returns the product or presents it to (an authorised representative of) Nubikk as soon as possible, however within 30 days (for sale items within 14 days) from the day following the notification as intended in paragraph 1. This is not required if Nubikk offered to pick up the product. The consumer did, in any case, observe the reflection period if he returns the product before the reflection period has expired.
3. The consumer returns the product with any and all delivered accessories, where reasonably possible in the original state and packaging, and in conformity with reasonable and clear instructions given by Nubikk.
4. The risk and the evidentiary burden in terms of exercising the right of withdrawal in a correct and timely fashion are borne by the consumer.
5. The consumer bears the direct costs of the return of the product. If Nubikk did not indicate that the consumer must bear the said costs or if Nubikk indicates that it shall bear the costs then the consumer does not need to bear the costs for the return.
6. If the consumer withdraws after first expressly having requested that the performance of the products that were not prepared for sale yet in a limited volume or certain quantity starts during the reflection period then the consumer shall be liable to pay Nubikk an amount in proportion to the part of the obligation that was complied with by Nubikk at the time of the withdrawal, compared to complete compliance with the obligation.
7. The consumer does not bear any costs for the performance of products that were not prepared for sale yet in a limited volume or quantity if:
a. Nubikk did not provide the consumer with the statutorily mandatory information about the right of withdrawal, the reimbursement of costs in case of withdrawal or the withdrawal return form; or
b. the consumer did not expressly request for the start of the performance of the products during the reflection period.
8. The consumer does not bear any costs for the complete or partial delivery of digital content not delivered on a tangible carrier if:
a. prior to the delivery he did not expressly agree with the start of the implementation of the agreement before the end of the reflection period;
b. he did not acknowledge forfeiting his right of withdrawal when giving his consent; or
c. Nubikk failed to confirm this declaration of the consumer.
9. If the consumer relies on his right of withdrawal then any and all additional agreements are rescinded by operation of law.
Article 9 – Obligations of Nubikk in case of withdrawal
1. If Nubikk makes it possible for the consumer to send the notification of withdrawal electronically then Nubikk sends a confirmation of receipt immediately after receipt of the said notification.
2. Nubikk forthwith, however within 30 days following the day that the consumer notified Nubikk of the withdrawal, repays any and all payments of the consumer, including potential delivery costs charged by Nubikk for the returned product. Unless Nubikk offers to pick up the product, Nubikk can wait with the repayment until the product was received or until the consumer demonstrates that the product was returned, depending on what occurs first.
3. For the repayment, Nubikk uses the same payment method used by the consumer, unless the consumer agrees with a different method. The repayment is without charges for the consumer.
4. If the consumer opted for a more expensive delivery method than the cheapest standard delivery method then Nubikk does not need to repay the additional costs for the more expensive method.
Article 10 – Exclusion of the right of withdrawal
Nubikk can exclude the following products and/or services from the right of withdrawal, however only if Nubikk clearly indicated this in the offer, at least in a timely fashion prior to the conclusion of the agreement:
1. Products or services of which the price is bound by fluctuations in the financial market that are beyond the control of Nubikk and that may occur within the reflection period;
2. Agreements that are concluded during a public auction. A public auction is understood as a sales method in the course of which products, digital content and/or services are offered by Nubikk to the consumer who is personally present or who has the possibility of being present in person at the auction, under the authority of an auctioneer, and in the course of which the successful bidder is held to purchase the products, digital content and/or services;
3. Agreements for the provisions of services, after complete performance of the service, however only if:
a. the performance started with the express prior consent of the consumer; and
b. the consumer declared that he forfeits his right of withdrawal as soon as Nubikk implemented the agreement in full;
4. Products manufactured according to specifications of the consumer that were not prefabricated and that are manufactured on the basis of an individual choice or decision of the consumer or that are clearly meant for a specific person;
5. Products that perish quickly or that have a limited shelf-life;
6. Sealed products that are not suitable to be returned due to health or hygienic reasons and of which the seal was broken after delivery;
7. Products that are after delivery, due to their nature, mixed with other products;
8. Sealed audio and video recordings and computer software of which the seal was broken after delivery;
9. The delivery of digital content other than on a sustainable carrier, however only if:
a. the performance started with the express prior consent of the consumer; and
b. the consumer declared that he consequently forfeits his right of withdrawal.
Article 11 – The price
1. During the period of validity mentioned in the offer the prices of the offered products and/or services are not increased, barring price changes due to changes in VAT rates.
2. In derogation from the previous paragraph, Nubikk can offer products or services of which the prices are bound by fluctuations in the financial market and that are beyond the control of Nubikk at variable prices. The binding force of fluctuations and the fact that potentially indicated prices are target prices is mentioned in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory schemes or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if Nubikk stipulated this and:
a. they are the result of statutory schemes or provisions; or
b. the consumer is authorised to terminate the agreement effective from the day that the price increase takes effect.
5. The prices of products or services mentioned in the offer are including VAT.
6. Delivery costs are not charged for deliveries in the European Economic Area, barring accessories. Costs may be charged for handling and transport for deliveries outside the European Economic Area. In addition, supplementary taxes and (customs) duties may apply.
7. At the time of conclusion of the agreement payments can be effectuated through one of the following methods: iDeal, Bancontact/Mister Cash, MasterCard, Visa, American Express, Sofort, PayPal, and ApplePay. In addition, Nubikk also accepts gift vouchers of FashionCheque and WebshopGiftcard. Depending on the payment method transaction costs may be charged.
Article 12 – Compliance with an agreement and additional warranty
1. Nubikk warrants that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability and statutory provisions and/or official rules in place on the date of the conclusion of the agreement. If stipulated then Nubikk also warrants that the product is suitable for use other than normal use.
2. An additional warranty provided by Nubikk, its supplier, manufacturer or importer shall never limit the statutory rights and claims that the consumer can enforce vis-à-vis Nubikk in pursuance of the agreement if Nubikk failed to comply with its part of the agreement.
3. An additional warranty is understood as each and every obligation of Nubikk, its supplier, importer or manufacturer in pursuance of which certain rights or claims are allocated to the consumer that exceed its statutory obligations in case of a failure to comply with its part of the agreement.
Article 13 – Delivery and implementation
1. Nubikk shall observe the utmost care when taking a receipt and implementing orders for products and when assessing requests for the supply of services.
2. The address that the consumer communicated to Nubikk is qualified as the delivery location. In consideration of the provisions set forth in article 11.6 Nubikk delivers worldwide, with the exception of Belorussia, Iran, North Korea, and Russia.
3. In consideration of the relevant provisions set forth in article 4 of these general terms and conditions, Nubikk shall implement accepted orders expeditiously however at the latest within 30 days, unless a different delivery period is stipulated. If the delivery is delayed, or if an order cannot or only partly be implemented, then the consumer is informed accordingly at the latest 30 days after he has placed the order. As the occasion arises the consumer is entitled to rescind the agreement without costs.
4. After rescission in conformity with the previous paragraph, Nubikk shall immediately repay the amount paid by the consumer.
5. The risk of damage to and/or loss of products is vested in Nubikk up to the moment of delivery to the consumer or to a representative communicated to Nubikk in advance unless expressly stipulated otherwise.
Article 14 – Continuing performance transactions: term, termination, and renewal
Termination:
1. The consumer can always terminate an agreement concluded for an open term that extends to the regular delivery of products (including electricity) or services, in consideration of relevantly stipulated termination rules and a notice period of at most one month.
2. The consumer can always terminate an agreement concluded for a fixed term that extends to the regular delivery of products or services with effect from the end of the fixed term, in consideration of relevantly stipulated termination rules and a notice period of at most one month.
3. The consumer can terminate the agreements as intended in the previous paragraphs:
a. at any time and cannot be limited to termination at a specific time or during a specific period;
b. at least in the same manner as it was concluded by him;
c. at any time in consideration of the same notice period as Nubikk stipulated for itself.
Renewal:
4. An agreement concluded for a fixed term that extends to the regular delivery of products or services cannot be renewed automatically or for a fixed term.
5. In derogation from the previous paragraph, an agreement concluded for a fixed term that extends to the regular delivery of daily newspapers, magazines, and weeklies can be renewed automatically for a fixed term of three months if the consumer can terminate the said renewed agreement effective from the end of the renewal in consideration of a notice period of at most one month.
6. An agreement concluded for a fixed term that extends to the regular delivery of products or services can only be renewed automatically for an open term if the consumer can always terminate, in consideration of a notice period of at most one month.
Term:
7. If an agreement has a term of more than one year then the consumer can always terminate the agreement after one year in consideration of a notice period of at most one month, unless the principles of reasonableness and fairness oppose termination before the end of the stipulated term.
Article 15 – Payment
1. To the extent that the agreement or additional terms and conditions do not determine otherwise, the amounts payable by the consumer must be paid within 30 days after the start of the reflection period or, failing a reflection period, within 30 days after the conclusion of the agreement. In case of an agreement for the provision of a service, this period takes effect on the day after the consumer has received the confirmation of the agreement.
2. In the case of the sale of products to consumers, the consumer can pursuant to the general terms and conditions never be held to pay more than 50% in advance. If payment in advance is stipulated then the consumer cannot enforce any right regarding the implementation of the relevant order or service(s) before the stipulated payment in advance has taken place.
3. The consumer is held to forthwith report inaccuracies in supplied or indicated payment details to Nubikk.
4. If the consumer does not comply with his payment obligation(s) in a timely fashion then after he has been pointed to the late payment by Nubikk and Nubikk has granted the consumer a period of 30 days to yet comply with his payment obligations the consumer shall, after payment has failed to materialise within this 30-day period, be liable to pay the statutory interest on the yet payable amount and Nubikk shall be entitled to charge the extrajudicial collection costs incurred by the same. The said collection costs amount to at most: 15% on outstanding amounts up to € 2,500.00; 10% on the subsequent € 2,500.00 and 5% on the subsequent € 5,000.00, with a minimum of € 40.00. Nubikk may to the advantage of the consumer deviate from the aforementioned amounts and percentages.
Article 16 – Complaints procedure
1. Nubikk has a sufficiently disclosed complaints procedure and handles a complaint in accordance with the said complaints procedure.
2. Complaints about the implementation of the agreement must be submitted to Nubikk expeditiously after the consumer has observed the defects in a complete and clearly described manner.
3. Complaints submitted to Nubikk are answered within a period of 30 days after the date of receipt. If a complaint foreseeably requires a longer processing time then Nubikk answers within the period of 30 days with a confirmation of receipt and an indication when the consumer can expect a more extensive answer.
4. A complaint about a product, service, or the service of Nubikk can also be submitted by email via webshop@nubikk.com
5. The consumer must, in any case, give Nubikk a period of 4 weeks to solve the complaint in joint consultation. After this period a dispute arises that is susceptible to the dispute settlement rules.
Article 17 – Applicable law
1. Dutch law is applicable to agreements between Nubikk and the consumer to which these general terms and conditions are related.
Schedule I: Model form for withdrawal
Model form for withdrawal
(only complete and return this form if you want to withdraw from the agreement)
To: Nubikk Retail B.V.
Zeelandhaven 8, 3433 PL Nieuwegein
webshop@nubikk.com
- I / We* hereby inform that I / we want to withdraw from our agreement regarding the sale of
the following products: [specification of the product]*
the delivery of the following digital content: [specification of the digital content]*
the performance of the following service: [specification of service]*
- Ordered on* / received on* [date of order in case of services or date of receipt in case of products]
- [Name of consumer(s)]
- [Address of consumer(s)]
- [Signature of consumer(s)] (only if this form is submitted in hard copy)
* Delete were not applicable or complete where applicable.
The general terms and conditions can be downloaded in PDF format via this link.
Click here to consult the terms and conditions of Fashion Cheque.